Our Emergency Response Mobile App
Our team takes immediate action when they arrive at your location. We provide a detailed assessment and course of action to future-proof your roof. We then communicate all the details to you through our Emergency Response System (ERS).
The ERS means that within 24 hours of completing your emergency repair, we send you photos of exactly what was repaired. We also send you an estimate detailing what it will take to carry out a permanent repair for your emergency problem — complete service from start to finish.
Next Day Service
In addition, the Emergency Response Mobile App also handles all non-emergency requests for planned roof services, such as preventive maintenance, inspections, repairs or alterations. The “Next Day Service” button allows you to easily submit this type of request.
The “Service History” button gives you access to a full history of all service requests submitted through the Emergency Response Mobile App. You can access all of the important details, including the time and date, facility and contact information, type of request, the person who requested the service and any notes added by the user.
Stores Contact/Facility Information
The Emergency Response Mobile App saves customers’ basic contact information and the details of their facility (or facilities) on their device, so that multiple service requests and/or multiple facilities only need to enter the information once for each facility.
Multiple Devises per User
For anyone using multiple mobile devices, all information within the app is automatically synchronized between devices, so there’s never a need to update every device manually.